Tacview Wiki
Advertisement

Here are some files that Tacview Support might ask you for.

Tacview Log[]

The last 10 logs of Tacview are saved in your %TEMP%/Tacview/ folder. Paste that path into Windows Explorer to find the folder. Make sure you are sending a log of a flight where the issue occurred.

Temp Tacview

DirectX* Diagnostic Tool (Dxdiag.exe)[]

Use this tool to generate a text report file which has detailed information about your computer's graphics, sound, and other devices.

  • From the Windows desktop, press the Windows and R keys to open the Run window.
  • In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. If prompted to check if your drivers are digitally signed, click Yes.
  • In the DirectX* Diagnostic Tool window, choose Save All Information.
  • In the Save As window, the DirectX* information is saved as a text (.TXT) file. Choose the Desktop or another easily accessible location to save your file, and then click Save.

https://www.intel.ca/content/www/ca/en/support/articles/000022556/graphics.html

List of running processes[]

Use Windows Powershell to get a list of all processes running on your workstation, along with their full paths.

In the Widows Start Menu, start typing Powershell and click on Windows Powershell when it pops up.

Run the command below (this will create a file C:\Users\YOUR_USERNAME\Downloads\process-list.txt, change that path if desired)

get-process | get-item -erroraction silentlycontinue | format-table name, directory | out-file -filepath $env:USERPROFILE\Downloads\process-list.txt

I don't know how to do this from the command line - if anyone knows please teach me!

"The application has encountered a critical error."[]

If you get an error message similar to the one below, please read it carefully! It includes a path to a very useful file called XtraLib-CrashReport.dmp.

Crash Error Message

Generating a crash dump[]

Tacview generates a crash dump when it crashes. But sometimes if Tacview is hanging / freeing, no crash dump is created. In that case you can generate a minidump like this:

Method 1[]

  • When Tacview is in a hang / freeze, run open Process Explorer ( procexp.exe ), right click on Tacview and select "Create Dump -> Create Minidump".

Send the *.dmp file to us and we should be able to know for sure exactly what the problem is.

Process Explorer

If you get this error:

Error on minidump

it may be because you are running Tacview as administrator, which is never necessary. Close everything and run Tacview as a standard user, and in the case of a hang, repeat the steps above.

Method 2[]

While Tacview is in a hang/freeze, open Task Manager, right-click on Tacview and select Create dump file.

Create dump file

Method 3[]

Configure Windows to create crash dumps in all cases:

https://learn.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps

Advertisement